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Join the Team that Cares Deeply

In Chewy Customer Care, we show up every day for pet parents and for each other. We’re a team of passionate problem-solvers who lead with empathy, act with purpose, and find joy in making a difference. Whether you’re starting out or leveling up, there’s a place for you here to grow and thrive.

5 Reasons Why You Should Join
Chewy Customer Care

YouBelong
We're a team that cares deeply about our customers and each other. You'll join a workplace where respect, support, and inclusion are part of how we show up every day.
YoureHeard
Your voice matters. We listen to your feedback and use it to shape how we work. From big ideas to everyday improvements, what you say helps us grow stronger together.
YouCanGrow
Growth isn't one-size-fits-all. Whether you're building on your strengths or exploring something new, we'll help you move forward with training, coaching, and opportunities to take on new challenges.
YouMakeItMatter
What you do here matters to our customers, your teammates, and the Chewy brand. Every interaction is a chance to make a difference and show what care really looks like.
YoureAppreciated
We offer competitive wages, benefits, and recognition for the impact you make. From small wins to big milestones, we see the heart and effort you bring to work.


​​​​​​​Run with the Pack
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Create Your Own Career Path

 Explore our career paths to learn more about the opportunities that await you once you join Chewy as a Customer Service Representative. 
Learn more 

Find The Support You Desire

 When you join Chewy Customer Service, you will have ongoing support to become your best. 
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How We Hire  

 Ready to emBARK on a new career? Learn how our hiring process works for customer service representatives. 
Learn more 

Pack Member Perspectives

Alison P. - Chewy Brand Coordinator
“I started my Chewy career in February 2019 as a Customer Service Representative. About 4 months in, the Brand Coordinator position became available. I thought that the role would be an amazing opportunity to continue learning more and I was absolutely right. I've been part of the Brands team for almost 2 years now and absolutely love what I do - so much that I've begun to pursue a degree in equine nutrition!"
Alison P.
​​​​​​​Brand Coordinator
Reagan S. - Chewy Development Coach
“I came to Chewy with the desire to work for an amazing company with a great culture that also had all sorts of potential for growth. I have certainly found that. Having the opportunity to use my passion for teaching every day on the Development team is incredibly fulfilling, and if you have that similar interest, I cannot recommend Development and Chewy enough."
Reagan S.
Development Coach
Nicholas T. - Chewy Workforce Specialist
“I am obsessed with Chewy, and I am excited for all the growth and opportunites for professional development ahead of me at Chewy. I started as a Customer Service Representative while attending college, and after working for the company for four months, I moved into a project designed to help Workforce. I've since graduated college, and I have been in the Workforce Specialist role ever since."
Nicholas T.
Workforce Specialist

Customer Service Centers

Happy customers are always our #1 priority. That's why we have several Customer Service centers that enable us to WOW pet parents 24/7, 365-days a year.

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