In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star), memorable, and reliable experience for pet parents (and partners), every time!
Customer Service Roles
Project & Program Management
Run with the Pack
Why Chewy Customer Service?
Chewy is a place where you can be your authentic self.
Our pet parents and partners are from everywhere -- different places and different walks of life. It is what makes them unique.
Likewise, Team Members are empowered to bring their perspectives to deliver on our mission!
Our culture is for those who thrive on delivering results and becoming your best.
Whether you are looking to go deep into your craft as a subject matter expert or expanding your skill set by moving around and trying something new, we have different tiers and tracks to help you navigate your career with Chewy.
You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
We empower Team Members to WOW customers in the way they find best since all pet parents are unique.
At Chewy, our Operating Principles serve as common language, or framework, that connects two of Chewy's most valuable elements: our people and our culture.
When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
“I started my Chewy career in February 2019 as a Customer Service Representative. About 4 months in, the Brand Coordinator position became available. I thought that the role would be an amazing opportunity to continue learning more and I was absolutely right. I've been part of the Brands Team for almost 2 years now and absolutely love what I do - so much that I've begun to purse a degree in equine nutrition!"
Alison P. Brand Coordinator
“I came to Chewy with the desire to work for an amazing company with a great culture that also had all sorts of potential for growth. I have certainly found that. Having the opportunity to use my passion for teaching every day on the Development Team is incredibly fulfilling, and if you have that similar interest, I cannot recommend Development and Chewy enough."
Reagan S. Development Coach
“I am obsessed with Chewy, and I am excited for all the growth and opportunites for professional development ahead of me at Chewy. I started as a Customer Service Representative while attending college, and after working for the company for four months, I moved into a project designed to help Workforce. I've since graduated college, and I have been in the Workforce Specialist role ever since."
Nicholas T. Workforce Specialist
Customer Service Centers
Happy customers are always our #1 priority. That's why we have several Customer Service centers that enable us to WOW pet parents 24/7, 365-days a year.