Smiling Chewy Team Member

Customer Service Dress Code 

Here at Chewy, there is enormous support, acceptance and appreciation for everyone’s individuality and diversity of expression. For this reason, we don’t enforce a formal dress code such as “business casual.” Instead, we encourage Team Members to dress appropriately and comfortably. For one person, that might be shorts and a t-shirt, while another might prefer a suit or a dress. These are all acceptable, as long as they follow the guidelines below.
What might be appropriate for lounging around the home, going to a club, working in the yard or playing sports, may not be safe or appropriate for the workplace. If you’re not sure whether something is acceptable, we’d recommend wearing something else. A few styles of dress that are not appropriate for the workplace include (but are not limited to) anything that has the overall appearance of: 
  • Pajamas—Sweatpants, drawstring pants, fuzzy slippers, nightgowns.
  • Gym clothes—“Muscle tees,” basketball shorts, short running shorts, leggings, yoga pants, sports bras as shirts. Note that attire should be no shorter than one Chewy badge-length above the knee.
  • Club/Party Attire—Overly tight/form-fitting clothing, deep V-necks.
  • Tattered Clothing—Highly ripped/torn pants, visibly dirty/messy apparel.
  • House/Lounge Footwear—A nice pair of leather sandals or Birkenstocks are fine, but slippers, slides or any other form of shoes designed for lounging are not appropriate.
  • Revealing—Shirt straps should be at least the width of your Chewy badge. Shorts/skirts/dresses should be roughly arm's length. Any part of your torso or legs that would ordinarily be concealed with a standard V-neck shirt and shorts should remain covered regardless of clothing style. Sheer or see-through portions of clothing may also be unacceptable if they reveal parts of the body outlined above.
  • Offensive—Any clothing with obscene graphics, inappropriate language or any content that creates a hostile work environment is not permitted.
  • Hidden—For safety and security, no clothing or garments can conceal a Team Member’s face and head unless such garments are worn for religious purposes. No masks, hoodie heads or anything that would make identification difficult are permitted.