Chewy Customer Service Representative Benefits Overview
Customer Service Team Members are a vital part of our success. That’s the reason we invest in benefits that help protect our Team Members' health, income and so much more.
Health and Wellbeing
Medical, Dental and Vision
Manage your health and ensure you have access to great medical care when you need it.
Health and Welfare Benefits, including Medical, Dental, Vision and Life coverage, are effective on the first of the month following (or coinciding with) your start date.
HSA and FSA plans
Maximize the tax advantages of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
A Health Savings Account allows you to make tax-free contributions to build up protection for current and future health care expenses.
Short- and Long-Term Disability
Protect your income and reduce your financial exposure from a serious illness or injury.
Short-Term Disability benefits are effective after a 14-day waiting period. Long-Term Disability benefits are effective after a 90-day waiting period.
401(k) with Matching
Retirement planning is easy with our 401(k), with pre-tax contributions and company matching.
Team Members are eligible to begin participating in the 401(k) plan on the first of the month following two months of employment.
Customer Service Team Members in Florida and Texas have access to free mental health counseling.
Counselors meet individually with Team Members and cover a variety of mental health needs such as anxiety, depression, stress and work-life balance.
Team Member Resource Groups
Our Chewy Team Member Resource Groups (TMRGs) play a key role in driving awareness, engagement and advocacy of matters impacting Team Members at Chewy, as well as promoting opportunities for connection, development and business improvements.
Whether you want to dive deep in your craft and become a subject matter expert, be a leader of a team or star in a supporting role, we have a variety of leadership and mentorship programs, cross-function job training and development tracks for advancement.
Taking time off is important for recharging and relaxing, or for when life throws unexpected curveballs your way. In either case, Chewy provides flexibility for when Customer Service Representatives need time off by offering Paid Time Off (PTO) and Unpaid Time Off (UTO).
Paid Time Off (PTO)
PTO is accrued weekly beginning on your date of hire. Accrued but unused PTO rolls over year to year, up to 160 hours.
Accrual of Paid Time Off: 0-4 Years of Employment - 80 hours 5-9 Years of Employment - 120 hours 10+ Years of Employment - 160 hours
Unpaid Time Off (UTO)
UTO is a balance of time that is intended to account for unplanned absences and tardiness at work, without pay, which may be taken in one-minute increments. Team Members receive a bank of 40 UTO hours every year. Excused absences do not affect Team Members' UTO balance.
Birth mothers may take up to six weeks of paid medical leave for a vaginal birth or eight weeks for birth by cesarean section, in order to medically recuperate from the birth of their child(ren). All new parents, including adopting parents and spouses, can take up to six weeks of Paid Bonding Leave to bond with their new child (or children).
As proud pet people, we love our products just as much as our customers. As an added perk, Chewtopians can purchase many of their favorite products at a discount.
Community and Events
Chewy knows that part of being a great company is being a great neighbor. We offer many ways to give back to local communities and have fun while doing it. We also recognize a great team is a connected team, which is why we also offer team-building events.
This page is intended for a brief overview of benefits. Please consult the detailed benefits guide in Workday once you start your career as a Customer Service Representative at Chewy.