Smiling Chewy Team Member

Join the Customer Service Data Analytics Team!

We are more than just engineers and innovators. We are deeply valued and trusted advisors to our business, delivering extraordinary insights that drive and differentiate the Chewy customer experience. We strategically leverage our data expertise to inform and guide critical decisions at all levels of the organization. Our team works closely with business leaders to understand their needs and provide custom solutions that meet their unique challenges. We are invested in the success of our business and committed to delivering results that exceed expectations.
customer service data analytics team video thumbnail

Team Highlights & Features

Team leader Justin Nguyen was featured on the MIT CDOIQ Symposium for a session on “Strategies for Successful Data Science Projects in the Enterprise.” His emphasis on peer-driven innovation plays a key role in his strategies here at Chewy. Take a look at his session here.  
The Evolution Exchange Podcast brings together leaders in the technology space to discuss the challenges they're facing and the solutions they're delivering. Listen in as team leader Justin Nguyen explains how data analytics drives important business decisions for Chewy. 

Pack Member Perspectives

"I really value that the leaders on my team have taken time to invest in my career growth and development. I can tell they appreciate my work, are personally invested in my success and don’t shy away from challenging me with new opportunities."​​​

Cadey Moore BI Engineer
​​​​​​​Customer Service Data Analytics

"The Chewy team really values the data-driven insights I provide and offers support to build my career within the organization. It is a treat to work with all of the teams that go above and beyond for every Chewy customer when they reach out to us."
Jeffrey Pan
Sr. Analytics Manager

"As a member in Data Analytics supporting Customer Service, nothing makes me happier than seeing my work's impact on customer experience when I reach out to Chewy for help with my dog Kiwi's orders."
Franki Guo BI Engineer
​​​​​​​Customer Service Analytics