Smiling Chewy Team Member
​​Rooted in our mission to be the most trusted and convenient destination for pet parents and partners, everywhere, we’re guided by our Chewy Operating Principles (or OPs for short), which serve as a common framework that drives our character, capabilities, ingenuity and operations. 

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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Put Customers First
We start with our customers and never lose sight of them - anticipating needs, elevating every interaction, and turning everyday moments into lasting loyalty.
Act as an Owner
Ownership isn’t a role - it’s a mindset. We act in Chewy’s best interest, take initiative on what matters most, and hold ourselves accountable for results and growth.
Deliver Results
We deliver with focus and urgency - raising standards, staying ahead of risks, and adapting quickly to turn goals into results.
Earn Trust
Trust is built in the open and earned through actions. it is the backbone of our relationships with each other. 
Debate Openly; Commit Fully
Debate improves the quality of our decisions and outcomes for our customers. When ideas are rigorously discussed, we make better choices. Once a decision is made, we align and execute with conviction—regardless of where we started.
 
Operate in the Details
We go beyond the surface—mastering the details, understanding the context, and connecting both to make smarter, more impactful decisions. 
Shape the Future
Progress starts with curiosity. We question what is, embrace change, and take bold, calculated risks to build what’s next.

Pack Member Perspectives
"The culture of an organization is a collection of values and Operating Principles channeled through its people. It follows then, that people must be an organization's greatest asset. And not hiring (or not retaining) the right people, it's greatest liability."
Sumit Singh
Sumit Singh
CEO
"Earn Trust is my favorite Operating Principle because as a Product Manager, the success of my projects hinges on how well I can collaborate with others and align everyone to the same goal. I enjoy getting to connect with coworkers as people first, understanding what motivates them, how we can partner on shared goals, and really get excited about projects."
Caitlin Feldman
Caitlin Feldman
Associate Director, Product Management

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