Customer Service
Technology Requirement Checklist

We want to make sure our Team Members are set up for the best experience possible as they support our mission to be the most trusted and convenient destination for pet parents everywhere while working from home.

Workspace

We recommend roughly 36 inches of desk space to support a 24" Monitor. You will also need 1 power outlet to provide power to your equipment.

Network Speed

In order to support our applications, your network needs to have a minimal speed (and maintain these speeds) of 30Mbps down, 10Mbps up, and less than 100ms latency.

Identifying Your Internet Speed

It's best to test this using an ethernet cable connected to your service provider router during your heaviest usage of your network to get the most accurate results.

Open a web browser (Google Chrome, Firefox, Internet Explorer, Safari, or Microsoft Edge)
In the search bar, type in speedtest.net
Speedtest.net website will open with a “Go” button in the middle of the browser. Click on “Go” and record your screen results.

Internet Router

Your router will be a network device that is provided to you by your internet service provider. The router will have ports in the back where you would connect, usually 4 ports. You will need 1 of those ports for your computer internet setup.

Type of Internet Connection

Our systems do not support wireless networks. This is why we provide an ethernet cable as you will need to connect to the internet directly from your router. We provide you with a 25ft. network cable to connect to your router, so you will need to be within that distance to be able to connect your device. If you are not within that distance, please seek alternatives to either purchase a longer network cable or arrange your desk space before your first day of orientation.

Internet Service Provider (ISP)

Internet service providers (ISPs) typically offer various internet plans and packages. While the minimum required speeds are at least 30 mbps (download) and 10 mbps (upload) to support working in a virtual environment, there are other factors to consider as well, such as the maximum number of devices that can be connected simultaneously to your router, the ability to access all ports and IP addresses needed to support our virtual workspace, and the ability to physically connect a cable between your company-provided equipment and router.

Some internet packages may limit the number of connected or active devices on your home network. Please verify with your ISP before your start date:

Your internet plan supports working from home.
Your internet plan can support an additional two (2) concurrently connected devices on your network.

Equipment Chewy Provides

1 - 24" All in one Dell device that is a monitor and computer built in one device
1- Keyboard
1 - Mouse
1 - USB Headset
1 - 25ft Network Cable

Have Questions?

Reach out to your Recruiter.

Customer ServiceTechnology Requirement Checklist

​​​​​​​We want to make sure our Team Members are set up for the best experience possible as they support our mission to be the most trusted and convenient destination for pet parents everywhere while working from home.