Smiling Chewy Team Member
Make a Difference, Become Your Best

In Chewy Customer Service, we're a team made up of strong, passionate Team Members dedicated to delivering an exceptional, memorable and reliable experience for pet parents and partners, every time! 

​​​​​​​Pack Member Perspectives

I am currently a Health Care Agent based out of the Hollywood location and have been a Chewtopian since March of 2020. I started out as a Customer Service Representative and soon realized how many opportunities there were to grow within the company and prosper. When my lead informed me that a new role on the Health Care team was going to open, I jumped on it immediately. I loved the idea of an agent who would be multifaceted and who would take on the challenge of handling calls dealing with both Pharmacy and Vet Diet, which can sometimes be the most perplexing questions. I wanted to take on this role to challenge myself and continue to go above and beyond for our customers.
Taylor Vazquez
Health Care Agent 
I started at Chewy as a Customer Service Representative in January of 2019 in Dallas. Six months later, I had the opportunity to move to the Writing team, which consisted of mainly email and chat support at that time. In August 2020, the Performance and Learning Specialist (PALS) position opened, and I became a part of the Learning & Development team. Initially, it was a 90-day, temporary position, but became a permanent position in 2021! I’ve been a Specialist for one year now, and it's been an amazing opportunity and journey that’s allowed me to learn and develop leadership skills.
Trey McCormick
Performance and Learning Specialist  
Over the years, I've seen myself grow in terms of patience, knowledge and the ability to accept change. I've used my emotional nature to connect with customers, building trust to keep them coming back. Being a pet parent myself makes that bond more meaningful and genuine to me. I take pride in being on this team, knowing that we're always doing our best, not only for ourselves, but also for the pets we have the honor of supporting.
Aysia Cole-Hernandez
Social Media Response Team Agent 
I joined Chewy in April 2017. I’m currently a part of the Learning & Development team as a New Hire Trainer. Before joining the New Hire Training team, I started my journey as a Customer Service Representative delivering world-class customer service to fellow pet parents. I quickly became invested in the amazing culture Chewy built and decided I wanted to help introduce new Chewtopians to the Chewy way. My time here has been incredible, filled with excitement, challenges, and endless opportunities to help me become the best possible version of myself. If you have a passion for helping others develop and grow both professionally and personally, then New Hire Training is for you!
Roberto Rodriguez
New Hire Trainer
I am part of a specialty team within Customer Service and answer pet parents’ questions about products including nutrition, where something is manufactured, or product dimensions. What excites me about my future at Chewy is the leadership. My leader pushes me to better my performance and encourages me to be the best version of myself. There are so many different career opportunities that can lead to growth. It makes me feel like I’m not just a number; I’m a person they trust and care about. It’s an honor to be a Chewtopian.
Francine Gonzalez
Question and Answer Agent 
A manager hugging Team Member

Find the Support You Desire

When you join Chewy Customer Service, you will have ongoing support to become your best. 

How We Hire 

Ready to emBARK on a new career? Learn how our hiring process works for Customer Service Representatives.  
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5 Reasons Why You Should Join
Chewy Customer Service

You Belong
Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere—different places and different walks of life. It is what makes them unique. Likewise, Team Members are empowered to bring their perspectives to deliver on our mission! 
You Can Grow
Our culture is for those who thrive on delivering results and becoming your best. Whether you are looking to go deep in your craft as a subject matter expert or expanding your skill set by moving around and trying something new, we have different tiers and tracks to help you navigate your career with Chewy. 
You Can Make a Difference
You are encouraged to be curious, ask questions, bring ideas forward and act as an owner in everything that you do. We empower Team Members to WOW customers in the way they find best since all pet parents are unique. 
You Are Supported
At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements: our people and our culture. When you join Chewy Customer Service, you will have ongoing training and development, resources and opportunities to become your best. 
You Are Rewarded
Chewy has you covered when it comes to competitive wages, retirement savings, and medical and dental insurance. Of course, the biggest perk is the ability to work together with other smart, driven and passionate Chewtopians who are making an impact each day.