Remote Customer Service Jobs in Phoenix, Arizona

Make a Difference, Become Your Best

In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star), memorable, and reliable experience for pet parents (and partners), every time!

We're excited to be growing our Virtual Customer Service pack.
With this expansion, our Phoenix Team Members should be comfortable working from home.

Ready to run with the pack? Take the first step by applying to one of our open roles.

Virtual Customer Service: A Day in the Life

Meet Eli - remote customer service representative

Meet Maura - a remote customer service representative

Pack Member Perspectives

I came to Chewy to work for a company with an amazing culture and a mission I feel connected to. I love being a people leader and have always been passionate about helping others achieve success. I am so lucky (and excited) to lead the new Virtual Customer Service center in Phoenix. You can count on me and my team to deliver the best team member and customer experiences!

Julie Delaney

Associate Director, Virtual Customer Service

I love being a part of the Chewy Virtual Customer Service (VCS) team because it’s allowed me to use my skills and experience to build a best-in-class virtual team member experience from the ground up. I get to work with amazing business partners to foster a culture where our virtual team members can be deeply connected to our company and “bleed Chewy blue” from the comfort of their own homes. We know that empowered, enabled, and engaged team members deliver better experiences to our customers, so our #customersfirst Operating Principle starts with our internal customers – our VCS team members!

Brian MacLeod

Director, Virtual Customer Service

What I love about Chewy is its commitment to team member growth and development, and I’m so excited to see the Virtual Customer Service (VCS) organization continue to provide these opportunities as we scale our virtual market. With a passion for engagement, this team has created an exciting new environment for our workforce. VCS has been and will continue to be pivotal in developing the innovations that will allow us to connect and WOW our pet parents, all while promoting a fun and empowering culture for team members.

Gabriela Mejia

Manager, Virtual Customer Service

What I love most about working in Chewy Virtual Customer Service (VCS) is this team's unrivaled willingness to help each other, to live our culture, and to bring our operating principles to life in everything we do. The VCS team understands and acts on the principle that each team player helps each other to succeed. We do this by maintaining the tenets of our culture in tandem with living our operating principles. In our culture, you can expect a safe, collaborative, productive, winning, and fun experience where we engage, enable, and delight both internal and external customers.

Adam Card

Manager, Virtual Customer Service

At Chewy I feel valued for not only the work that I produce but as the human being that does the work. The level of support I receive from both peers and leaders is unparalleled. Working virtually at Chewy has allowed me the opportunity to embark on new challenges, and ultimately shift my career from Operations to Program Management. My journey is far from over, and I’m so glad I decided to run with the pack!

Sarah Rosenzweig

Manager, Programs

In my experience, the caliber of talent here at Chewy is second to none and team members have an unparalleled passion for people and pets. It’s a unique and exciting adventure to collaborate with others as we expand in the virtual space. Remote work not only gives team members flexibility, but it also allows us to reach further as we look to attract and develop top talent in the industry.

Kevin Weiner

Associate Director, Virtual Customer Service

It is hard to summarize what Chewy is to me, it’s special. Chewy is full of kind individuals with incredible talents and experiences. We are cohesively invested in the culture we provide to our team members and customers every day. Adding virtual work to the Chewy Organization allows us to offer this amazing culture to others. I am excited to see where it takes us!

Hallie Matteson

Associate Director, Program Management

A trainer providing a team member with a certificate

Create Your Own Career Path

Explore our career paths to learn more about the opportunities that await you once you join Chewy as a Customer Service Representative.

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How We Hire

Ready to emBARK on a new career? Learn how our hiring process works for Customer Service Representatives.

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5 Reasons Why You Should Join Chewy Customer Service

Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere -- different places and different walks of life. It is what makes them unique. Likewise, Team Members are empowered to bring their perspectives to deliver on our mission!

Our culture is for those who thrive on delivering results and becoming your best. Whether you are looking to go deep in your craft as a subject matter expert or expanding your skill set by moving around and trying something new. We have different tiers and tracks to help you navigate your career with Chewy.

You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. We empower Team Members to WOW customers in the way they find best since all pet parents are unique.

At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements: our people and our culture. When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.

Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401K, and happy hours. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

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