Smiling Chewy Team Member
Join the Team that Cares Deeply

In Chewy Customer Care, we show up every day for pet parents and for each other. We’re a team of passionate problem-solvers who lead with empathy, act with purpose, and find joy in making a difference. Whether you’re starting out or leveling up, there’s a place for you here to grow and thrive.

5 Reasons Why You Should Join
Chewy Customer Care

YouBelong
We're a team that cares deeply about our customers and each other. You'll join a workplace where respect, support, and inclusion are part of how we show up every day.
YoureHeard
Your voice matters. We listen to your feedback and use it to shape how we work. From big ideas to everyday improvements, what you say helps us grow stronger together.
YouCanGrow
Growth isn't one-size-fits-all. Whether you're building on your strengths or exploring something new, we'll help you move forward with training, coaching, and opportunities to take on new challenges.
YouMakeItMatter
What you do here matters to our customers, your teammates, and the Chewy brand. Every interaction is a chance to make a difference and show what care really looks like.
YoureAppreciated
We offer competitive wages, benefits, and recognition for the impact you make. From small wins to big milestones, we see the heart and effort you bring to work.

Customer Care: A Day in the Life

Meet Eli - remote customer service representative
Meet Maura - a remote customer service representative
A manager hugging Team Member

Find the Support You Desire

When you join Chewy Customer Care, you will have ongoing support to become your best. 

How We Hire 

Ready to emBARK on a new career? Learn how our hiring process works for Customer Care Representatives.  
Where pet lovers work mural

​​​​​​​Pack Member Perspectives

Julie
I came to Chewy to work for a company with an amazing culture and a mission I feel connected to.
I love being a people leader and have always been passionate about helping others achieve success. I am so lucky (and excited) to lead the new Virtual Customer Service center in Phoenix. You can count on me and my team to deliver the best Team Member and customer experiences!
Julie Delaney
Associate Director, Virtual Customer Service 
Adam
What I love most about working in Chewy Virtual Customer Service (VCS) is this team's unrivaled willingness to help each other, to live our culture and to bring our Operating Principles to life in everything we do. The VCS team understands and acts on the principle that each team player helps each other to succeed. We do this by maintaining the tenets of our culture in tandem with living our Operating Principles. In our culture, you can expect a safe, collaborative, productive, winning and fun experience where we engage, enable and delight both internal and external customers.
Adam Card
​​​​Manager, Virtual Customer Service 
Sarah
At Chewy, I feel valued for not only the work that I produce, but also as the human being that does the work. The level of support I receive from both peers and leaders is unparalleled. Working virtually at Chewy has allowed me the opportunity to embark on new challenges, and ultimately shift my career from Operations to Program Management. My journey is far from over, and I’m so glad I decided to run with the pack!
Sarah Rosenzweig
Manager, Programs 
Kevin
In my experience, the caliber of talent here at Chewy is second to none and Team Members have an unparalleled passion for people and pets. It’s a unique and exciting adventure to collaborate with others as we expand in the virtual space. Remote work not only gives Team Members flexibility, but it also allows us to reach further as we look to attract and develop top talent in the industry.
Kevin Weiner
Associate Director, Virtual Customer Service 
Hallie Matteson
It's hard to summarize what Chewy is to me, but it sure is special. Chewy is full of kind individuals with incredible talents and experiences. We are cohesively invested in the culture we provide to our Team Members and customers every day. Adding virtual work to the Chewy organization allows us to offer this amazing culture to others. I am excited to see where it takes us!
Hallie Matteson
Associate Director, Program Management