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Customer Service Careers

Ready to emBARK on a new career?

​​​​​​Learn how our hiring process works for Customer Service Representatives
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Step One: 

Apply to the Customer Service Representative role

When applying, we do ask that you include your resume. Here are some tips on how to craft a resume that stands out. 
  • Make sure your skills are seen, not tucked away. 
  • Keep your name and contact information at the top. 
  • Proofreading your own resume is a must, but don't rely on spell check and grammar check alone - ask family or friends to look at it too. 
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Step Two: 

Complete our online assessment

This assessment gives us a better understanding of your background and talents. It will take you around 40 minutes to complete. To help set yourself up for success we recommend the following: 
  • 40 minutes of uninterrupted time
  • A quiet, thinking space 
  • Using a laptop or desktop computer
  • Reliable internet connection 
  • A calculator  
  • Chewy.com (opened in another browser)
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Step Three: 

Phone interview with a member of our recruiting team

In preparation for your conversation, here are some key details to review. 

Our Business:
Chewy is open 24/7, 365 days a year, which means we need team members around the clock to serve our pet parents (customers). All shifts require flexibility and open availability. 


Your Training:
We want to make sure you have the upper PAW when it comes to helping pets and their parents. Therefore, we provide four weeks of paid training which usually starts on a Monday. To safeguard you and all team members working on-site, we have implemented several COVID-19 safety guidelines that your recruiter can review with you during your phone interview. 

Why Chewy Customer Service?
Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission! 


Our culture is for those who thrive on delivering results and becoming your best - no matter your role or location. You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do. 

Chewy has you covered when it comes to competitive wages, medical and dental insurance, and 401K. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.   
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Step Four: 

Pre-employment paperwork

You will need to fill out some documents and complete a background check. Our recruiting team will send you instructions and be there to support you if you have questions along the way. 


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Step Five: 

Prepare for your first day

Our recruiting team will send you several communications to give you a paw-up for your first day. You can expect to receive information about the location, parking, dress code, attendance, and documents to bring so you can get paid. If by chance there is anything we don't cover, we have members of our recruiting team available to answer your questions.  


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Step Six: 

Your first day as a Chewtopian

We will roll out the blue carpet and welcome you with a light breakfast and lots of cheer! 


Customer Service Careers

Do you have a passion for creating meaningful connections and delivering pet happiness and delight? Grow and lead among an award-winning pack. 
A group of Chewy team members surprising a fellow team member with a confetti cannon blast in celebration of a milestone